Returns and Refunds
Checkout+ Free Returns & Package Protection:
Shop with confidence, knowing your purchases are protected every step of the way. By selecting Checkout+ and adding Free Returns and Package Protection to your order, you get access to:
CHECKOUT+:
- FREE RETURNS: Return your items for FREE (skip the $12 restocking fee). Return shipping label is on us, and you can choose a full refund or store credit
- PACKAGE PROTECTION: If your package is lost, stolen, or damaged in transit, we've got you covered
When you opt in to Checkout+, you can return items in your order for FREE (for an exchange, refund, or store credit)
If you opt out of Checkout+, you can still return your items, but you will be responsible for the $12 restocking fee.
ALL returns (with and without Checkout+) are subject to the guidelines outlined in our Return Policy, below.
How do I opt-in to Checkout+?
Simply add your items to cart and a quote will automatically be calculated for you in your cart and at checkout, where you can choose to opt-in (or opt-out) of Checkout+.
Returns & Exchanges:
RETURN POLICY:
- Unopened and unused merchandise (with cellophane wrap intact, without signs of tampering) is eligible for return within 14 days of delivery
- If you opt in to Checkout+, returns are free
- If you opt out of Checkout+, a $12 restocking fee applies and is deducted from the refund
- Refunds are issued to the original form of payment. Please allow up to 14 business days from the date the return is received at our warehouse
- In-store purchases cannot be returned online
- Purchases from other retailers cannot be returned through D.S. & Durga. Please contact the retailer directly
- The following items are final sale at all times:
Customizable Sample Sets
Limited Edition products
Studio Juices
Auto Fragrances
Gift Cards
Orders shipped to Canada or the UK
RETURN CONDITIONS:
- Returned products must arrive to us unused, unopened, undamaged, and in original condition (with cellophane wrap intact, without signs of tampering)
- If a returned item arrives to us used, opened, damaged, tampered with, or not in its original packaging, we reserve the right to decline the return and ship the product back to the address on file. A $12 dollar restocking fee will apply and cannot be waived
HOW TO START A RETURN:
Visit our returns portal. Please ship your return package within 7 days of submitting the return.
Orders shipped to Canada or the UK cannot be returned.
RETURNS OF DEFECTIVE PRODUCT:
If your order arrives defective, visit our returns portal. When asked for the reason for your return, select the option for "damaged" and follow the steps.
If our team confirms that the product arrived defective, we will issue a replacement or store credit. Original shipping and handling charges are non-refundable.
HOW TO START A CLAIM (LOST, STOLEN, OR DAMAGED IN TRANSIT):
Visit our return portal and select "start a claim".
If you opted in to Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
WHEN WILL I GET MY REFUND?
Please allow up to 14 business days from the date the return is received at our warehouse. Refunds are issued to the original payment method.
ORDER CANCELLATIONS:
Our team starts preparing your order as soon as you place it. Because of that, we can't edit or cancel orders once they're submitted. Please review your cart and shipping details before you check out. If your order isn't quite right when it arrives, you can start a return through our returns portal.