• We utilize two reliable carriers for our shipping needs. Larger orders (ex: candle, 50 mL, 100 mL, Pocket Perfume and body line) are shipped via UPS, while smaller packages (ex: Customizable Sample Set, samples and Auto Fragrances) are dispatched through USPS.
• Please note: If your order is a larger order, we do not ship through PO BOX address.
• For UPS shipments, delivery times may vary depending on your location and the UPS service selected. Please note that there may be delays due to the weather and holiday season.

At this time, we ship to the United States, and United Kingdom.

Free shipping on $75+. Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

Please note that online orders cannot be picked up at any physical locations. We exclusively provide shipping services for all online orders.

Unfortunately, we can't change a shipping address once an order is placed. Your order goes into preparation right after checkout, so the address you enter is final. Please double-check your shipping details before you check out. If your order has already shipped, you can use the tracking link in your shipping confirmation email to follow its progress with the carrier.

• Orders are shipped from our facility in New Jersey. For shipments within the United States, UPS typically delivers within 2-5 business days, while USPS delivery usually takes 5-7 business days. Please note that USPS shipments can sometimes experience delays.
• Shipping to Canada and the United Kingdom can take up to 2-3 weeks, depending on customs processing and transit times.
  

Please be aware that USPS may experience scanning delays during the shipping process. While we aim to provide timely and accurate tracking information, these delays may affect the visibility of tracking updates.

UPS now includes an image as a method to confirm successful delivery. As part of this confirmation process, we reserve the right to exercise discretion regarding refunds or replacements in cases of confirmed deliveries.

Free shipping on $75+ in the U.S. Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

If the tracking information for your package confirms delivery and you cannot locate the delivered package, please follow the steps below:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery

If you are still unable to locate your package, visit our returns portal and select "start a claim".

If you opted in to Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Please note that there are certain days when your package may not ship.

All orders ship Monday - Friday. We do not ship orders on the following holidays:

• New Year's Day & the day after
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Juneteenth
• 4th of July
• Labor Day
• Indigenous Peoples' Day
• Thanksgiving Day & the day after Thanksgiving
• Christmas Day & the day after Christmas

Visit our returns portal and select "start a claim".

If you opted in to Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.